How can sellers protect themselves when facing buyers chargeback scam by using PayPal

Followed by the chargeback case raised on 7/3/2016. The paypal service is very disappointing. With all the evidence provided by seller, seller still lose the case. Where is the justice! Paypal emphasized that they can do nothing but to follow bank's decision only when buyers raise chargeback from the credit card issuer. How many sellers are aware of this statement when signing account with payapl?



When I asked paypal, why buyer didn't contact seller if there is after sale issue. Paypal answered buyers have the right not to contact the seller. Then when I asked paypal how the bank explain the buyer such suspicious behavior that neither reply the message nor answer the phone call when seller tried to contact him, paypal couldn't answer.
When I asked paypal getting back the money without returning the goods, what's the difference between chargeback and robbery. Paypal start to repeat we understand your feeling and we are required to follow the credit card issuer's rules and regulations in order to accept credit card payment.

Sellers are also paypal clients. This company can anyhow take clients money to transfer to the third party without clients' permission. How do you feel like such service.

Definitely, I'm not the only one who facing buyers chargeback scam. See how other sellers say.


It seems there is no justice in business even when sellers have all the evidence. I've reported this case to the police. The police officer also said paypal will always decide in buyer's favor.



Unfortunately, police do not investigate such case until judge judges this is a scam case. For seller, this is definitely a scam case because they lost the goods as well as the money. What can sellers do to protect themselves when facing buyers chargeback scam by using paypal.



I've been thinking this question for months since case was raised. It seems the only solution is as above. DO NOT use PayPal if sellers cannot afford a chargeback. Paypal service level is just like this. When nothing happens, they will help you receive buyers credit money and get their commissions. When chargeback happens, sorry we cannot do anything, you need to settle it by yourself. The worst case is to lose both money and the goods and it happens often.



It may be true that as a businessman, we got to afford both the profit and lost. However, if just let the scam case go like this, then where is the justice. Are we encouraging scam by pursuing ourselves businessmen got to accept the lost. If all the buyers get this new skill, then how can sellers survive.



I'm going to give up paypal for sure. Just keep on such irresponsible service and please your buyers without justice. Now is a good time for other online payment system to boost your awareness to sellers as your competitor reputation is so bad among sellers.

Another interesting thing for all the sellers we can do is that we can create a bad seller blacklist. See how many times can a buyer scam successfully in his life.